Returns/Exchanges

Returns:

Please contact support@shopnovelhome.com if you need assistance with a return. Return policies are dependent on the product and brand purchased. Customers are responsible for return shipping unless damage or manufacturer defect is detected. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, please make note of it when signing for delivery.  If your item(s) arrive damaged, please send photos to support@shopnovelhome.com and we will process a claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card used when placing the order.

Notes: 

Dundalk LeisureCraft products are not eligible for returns but replacement parts may be sent out if they arrived damaged. Dundalk has sole discretion concerning replacement components due to shipping damage or any other issues out of our control.